Refund policy

Return & Refund Policy

Last updated: 7 September 2026

Thank you for shopping at Furnishology. We want you to be completely satisfied with your purchase. If you are not satisfied, here is our policy on returns and refunds.

Return Window

We accept returns within 14 days of receiving your item. To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused, with tags attached and in its original packaging

• Accompanied by the receipt or proof of purchase

How to Start a Return

1. Contact us at support@furnishology.co.uk with your order number and reason for return.

2. We will review your request and, if approved, send you return instructions within 2 business days.

3. Ship the item back to us using the provided return shipping label or your own tracked carrier.

4. Once we receive and inspect the item, we will process your refund or exchange.

Items sent back without first requesting a return will not be accepted.

Return Method

Returns are accepted by post. Once your return is approved, we will provide a return shipping label for you to download and print. If you prefer to use your own shipping method, please ensure the item is tracked and insured.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect. In those cases, we will provide a prepaid return label at no cost to you.

Restocking Fees

We do not charge restocking fees on standard returns.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalised products

Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If you are located in the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

Depending on the circumstances, refunds may be issued as:

• Full refund to the original payment method

• Store credit (if preferred or for certain return types)

• Exchange for a replacement item of equal value

If more than 15 business days have passed since we approved your return, please contact us at support@furnishology.co.uk.

Contact Us

For any return or refund questions, contact us at:

• Email: support@furnishology.co.uk

• Phone: +44 117 9070468

• Address: 350 Wells Rd, Bristol BS4 2QL