Shipping policy

Delivery

Although the Seller will endeavour to deliver and, if so agreed, install the Goods within any delivery or installation time specified (if any) in any quotation (in writing or otherwise) that time is an estimate and not of the essence of the Contract. In no event whatsoever will the Seller be liable for damages or charges of any kind including special indirect or consequent damages caused by any delay in delivery or installation.

Any time specified shall be extended by any period or periods during which the delivery of the Goods or the work by the Seller in connection with the Contract is delayed due to any event beyond the Seller’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including, fire, explosion, flood, storm, tempest, sabotage, strikes (official and unofficial and whether involving its own workforce or a third parties workforce), acts of God, riot, invasion, acts of war, shortage of labour, power or materials, civil commotion, accidents, plant breakdown, failure of supply of the Goods (or parts for any Goods) by the Seller’s supplier, compliance with an order of an apparently competent authority, or any other event beyond the Seller’s control.

If any such delivery or installation time is so extended by more than six weeks then the Buyer shall be entitled to give written notice to the Seller requiring the Goods to be delivered within 28 days of the date of such notice failing which the Buyer will have the right to give further written notice terminating the Contract forthwith.

The Seller shall be entitled to deliver the Goods by instalments which shall be invoiced and paid for separately. Each instalment shall constitute a separate Contract. Any delay in delivery or defect in the type, specification, colour, quality or quantity of an instalment of the Goods or any other breach of these Conditions shall not entitle the Buyer to cancel any other instalment.

The delivery by the Seller of a greater or lesser quantity of the Goods than the quantity provided for in the Contract, or the delivery of goods only some of which are defective, shall not entitle the Buyer to reject all of the Goods delivered.

Where the delivery address is the Seller’s premises, collection of the Goods shall be made by the Buyer or his agent collecting the Goods at the Sellers premises at any time after the Seller has notified the Buyer that the Goods are ready for collection and where the delivery address is not the Seller’s premises at any time after the Seller has notified the Buyer that the Goods are ready for delivery. Where the delivery address is not the Seller’s premises, delivery of the Goods shall be made by the Seller or his agent delivering the Goods to that place.

If the Buyer refuses or fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of the Seller’s fault) then, without prejudice to any other rights or remedies available to the Seller, the Seller may:

Charge the Buyer £10.00 per item minimum failed delivery charge. Full cost available on application;

Store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage.

Sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for any excess over the price under the Contract or charge the Buyer for any additional costs incurred.

The delivery address is not at the Seller’s premises, and in order that the Seller can comply with its carriers conditions, any claim in respect of an error in the quantity of packages of Goods delivered or in respect of damage to the Goods in transit must be

Endorsed by the Buyer on the carriers delivery documentation immediately upon receipt of the Goods.

Notified in writing by the Buyer to the Seller within seven days of the date of delivery of the Goods.

Failure to comply with Clauses 3.10 shall constitute unqualified acceptance of the Goods and shall be treated as waiver by the Buyer of all claims relating to error in quantity or type of Goods delivered or relating to the condition of Goods delivered.

If any Goods invoiced by the Seller are not delivered, the Buyer must notify the Seller within seven days of the date of invoice, in order that the Seller can claim against its carriers where appropriate, failing which the Buyer will remain liable to pay for the Goods in full.

Additional Delivery Charges

The Seller may at its discretion charge such additional sum for delivery and insurance as is reasonable to cover:

Unusual or special arrangements,

Delivery outside of the hours of 08:00-18:00 Monday to Friday or during statutory or public holidays,

Delivery during a day designated by the company from time to time as a day of closure. Such dates if any shall be advised to the Buyer by the Seller’s sales office upon the placing of an order,

Orders of a quantity lower than the minimum order quantity as may from time to time be notified by the Seller’s sales office. The minimum order quantity may be amended without prior notice,

Delivery to addresses outside the UK Mainland,

Delays caused by instructions from the Buyer or by the failure of the Buyer to give adequate delivery instructions or information,

Delays and additional work encountered on installation or other work connected with the Goods the Seller caused by inadequate instructions from the Buyer or by circumstances, which are not apparent at the time any quotation (written or otherwise) was given by the Seller.

Undelivered Goods

If the first delivery attempt fails, in most cases, a calling card will be left to allow the Buyer to re-arrange a suitable delivery time or request a change of delivery address. The Seller’s (or their appointed courier) will make a delivery attempt before the consignment is classed as a failed delivery, whereupon the goods could be returned to Seller’s warehouse and, without prejudice to any other remedy, the Seller shall be entitled to charge the buyer a minimum of £10.00 failed delivery charge. Failed delivery charges will be price on application.

Collections

Should the customer not like the product or find it unsuitable we will arrange a collection upon request. Collections must be requested in writing to customer services within fourteen days of receiving the item. You must liaise with your customer to agree a suitable collection date and let us know. The returns must be packaged in a box capable of providing perfect protection for the return transit otherwise the courier will refuse to take them  away. There is a minimum collection charge of £24.95 and full price of collection is quoted upon request.

The courier will only attempt to collect once. If the customer is not in, the parcels are inadequately packaged, or the driver is told there is nothing to collect then you will be charged for a failed collection. Failed collection charges are available upon request.

The customer must retain any packaging/ boxes for any unwanted items. Returned goods will need to be re-packaged in original boxes or packaging suitable for return transit protection to enable us to collect. Should the customer have already disposed of packaging a new box will need to be sent out at an additional minimum charge of £18.00 per box repackaging charge. This applies to seating only and boxes cannot be supplied for furniture.

Should the products be returned through your own courier, Furnishology will not be responsible for any damages and the credit may reflect the condition Furnishology receives the products in.

A restocking fee may apply to any order. This cost will be available on request.